Refund policy

Effective date: November 12, 2026

All wholesale orders are final sale. We do not accept returns or exchanges for change of mind, slow sales or overstock.

Damaged, defective or incorrect items. If something arrives damaged, defective, or different from what you ordered, email wholesale@jeannienmini.com within 5 business days of delivery with:

1. Your order number.
2. The affected items and quantities.
3. Photos of the items and the shipping carton.

We'll review your claim and, at our option, send a replacement, issue a credit toward a future order, or refund the affected items. Please don't send items back unless we ask you to.

Shortages. Report missing items within the same 5 business days.

Refunds go back to the original payment method and usually appear within 5–10 business days after approval.

Cancellations. Orders can be cancelled only before they ship. Email us as soon as possible.